Senior Vice President, Client Operations
Brian Brennan is the Senior Vice President of Client Operations for Intelligent Waves LLC.
In his role, he is responsible for leading and elevating the company’s client operations performance with a strategic focus on maximizing delivery, optimizing program management, and scaling IW’s stellar IT Services delivery approach in support of operational excellence. Brian has over 20 years of proven leadership roles in executing and positively impacting federal IT programs throughout his career in public sector leadership at Pragmatics, InfoZen, and Pyramid Systems. In his last role at Pyramid systems, Brian led successful Client Delivery Operations to at SEC, DHS (USCIS, ICE, FEMA), HUD, DOJ ATF, and DOT.
Brennan is a passionate advocate of total client engagement, which focuses on strategic communications, transparency, accountability, and continuous measurement and visible improvement of program satisfaction while fostering a trusted-advisor relationship with both customers and employees alike. He is a culture builder and embraces the challenges of scaling complex IT programs.
Brennan brings to IW his extensive successful experience in managing high-level Federal IT government customer relationships (CIO/DCIO, Branch Chief, and Section Chief), consistent business growth, and proven ability to exceed revenue and profit targets. During his tenure in the GovCon industry, Brennan developed, managed, and delivered corporate-level Project Management training and CMMi-5 processes and thought leadership in support of delivery excellence.
Brennan has earned his academic credentials through a bachelor’s degree from Ramapo College, a Master’s degree from The George Washington University, and a graduate certificate from The MIT Sloan School of Management in Cambridge, Massachusetts. He is a certified professional in ITIL Foundation Level and Project Management (PMP).